Terms and Conditions
Use of Site
You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purpose; including but without limitation; to make any speculative, false or fraudulent purchase. This site and the content provided within this site may not be copied, reproduced, republished, uploaded, posted, transmitted or re-distributed. 'Deep-linking', 'embedding' or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.
Disclaimer of Warranty
The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.
The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called "Providers", assume no responsibility for errors or omissions in these contents.
The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.
The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.
Our Rights
We reserve the right to:
Privacy Policy
Please find our Privacy Policy here: https://comfortsolutionsbeds.co.za/products/pages/privacy-policy
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Third-Party Links
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
Purchase Policy
When you make a purchase at Comfort Solutions legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase online or instore unless you understand and agree to all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries, please speak to a consultant or contact us via email before making any purchase through this website or instore.
Order processing and Fulfillment Policy
Order processing will not begin until we receive a confirmed order and full payment. Full payment meaning we have received a credit card authorization from the issuing bank, or an electronic fund transfer that reflects on our bank statement. You will be contacted within 48 hours of your purchase to make arrangements for your delivery. Should any product be out of stock, expect a lead time of 7-20 working days. Certain products may need to be custom made for you and can take up to 21 days to be delivered.
Product Policy
Mattresses
MATTRESS SIZE
Upon purchase of your goods, please ensure you are in agreement with the size of your selected mattress and or bed-set. Should you need to exchange your mattress purchase for a different size, additional costs will be incurred.
MATTRESS GUARANTEE AND WARRANTY
Different warranty and guarantee periods apply to different products. Please refer to the specific product page or speak to a sales consultant for more information.
MATTRESS WEIGHT LIMITATION
Upon purchase of your goods, please ensure you agree with the weight limitation of your selected mattress and or bed-set. Purchasing a mattress or bed set not suited to support your weight will compromise the longevity of your purchase. This will result in additional costs being incurred.
MATTRESS PROTECTOR
A mattress protector not only ensures your mattress is kept in a hygienic and allergen-free condition, it also validates your warranty and guarantee. Failing to protect your mattress with a waterproof mattress protector will invalidate your guarantee and warranty. Should your mattress have unsanitary marks/ stains or signs of abuse, the guarantee and warranty will be invalidated.
MATTRESS ROTATION
Regularly rotating and or flipping your mattress will lengthen its lifespan. Failing to regularly rotate and or flip your mattress will invalidate the guarantee and warranty
BODY IMPRESSIONS
Body impressions are a normal occurrence in good quality mattresses like ours, with responsive foam layers. Our mattresses are designed to be responsive and conform and adjust to your sleeping body. Body impressions up to 4cm is a normal occurrence on any mattress. It’s not a structural defect. Due to normal body impressions of up to 4cm, it is highly likely for a slight ridge to form in the center of your mattress. This is a normal occurrence. The manufacturer will only inspect the mattress if body impressions are deeper than 4cm.
Base sets
Should you choose to only purchase a mattress and not a base from us, please ensure that your existing base has a solid supportive surface. Should your existing base be slatted, please ensure the gaps in between each slat are not wider than 30mm. Should your base have slats with gaps in between, wider than 30mm, the base needs to be fitted with a solid 5mm hardboard. Failure to ensure the above will invalidate your guarantee and warranty.
Linen and accessories
Adjustable bases
The warranty does not cover any defects caused by
Comfort Solutions will not be held liable for any loss or damages suffered by the customer, related to the product items defect as listed above.
Repairs may not be affected without prior authorization from Comfort Solutions.
In the case of a fault covered by the warranty, Comfort Solutions will arrange an authorized repairer and pay for the labor and materials supplied to repair the fault covered under the warranty.
The customer shall be liable for the repair costs, including but not limited to the call out fee should
It is the customers’ duty to maintain and ensure the adjustable unit is in good working order.
The following will invalidate the warranty:
Delivery and Collection Policy
DELIVERY DETAILS
Please ensure you provide accurate delivery details. Comfort Solutions will not be held responsible for any loss or unauthorized use of the goods once we have delivered your purchase to the delivery address provided to us.
DELIVERY PERIOD
We deliver Monday to Saturday excluding Public Holidays. Before delivery of your purchase, our warehouse team will notify you of the delivery date. As far as possible, we endeavor to keep to the delivery date provided. From time to time, due to seasonal demand or situations out of our control the delivery date may change. Any changes to the delivery date will be communicated to you timeously.
PRE- DELIVERY
Delivery of goods can be made to your room of choice within the delivery address. Please ensure that all access ways are clear. If the delivery team deems that there may be a risk of damage to the product or property, they may refuse to deliver to your desired location within the delivery address. Our insurance does not allow our delivery team to move additional furniture within your home. We require the client or authorized person to fully disclose the conditions at the delivery address i.e. staircases, security gates, etc. prior to the delivery taking place. No delivery will be made to your desired location within the delivery address unless supervision is provided at all times, either by the homeowner or a person authorized to accept delivery. Failing which, our delivery team will not be permitted to enter your home/bedroom and your goods will not be delivered. Additional delivery charges may be incurred.
INSPECTION AND DOCUMENTATION
Upon delivery of your purchase, you will be provided with a delivery note. It is your responsibility to inspect your delivery for faults or defects. Should you find any, please note it on the delivery note and return the item immediately. Should you be happy with the condition of your delivery, please sign the delivery note to confirm that the goods have been received.
ACCEPTING YOUR DELIVERY
Should you be unable to accept delivery of your purchase in person, please notify our warehouse team of the individual (name and ID number) who will be accepting delivery on behalf of you. Our delivery team will need identification before delivering the goods. Should no one be at the delivery address after the particulars of the delivery has been confirmed, you will be charged an additional delivery fee.
ASSEMBLY
We offer an assembly service on certain furniture items delivered by our in-house delivery team to areas in Cape Town and Gauteng. Should you choose to assemble the items yourself, Comfort Solutions will not be held liable for any missing parts, any damage to the items or injuries incurred by yourself or anyone else during the assembly process. We are unable to assemble items previously purchased elsewhere.
COURIER
From time to time, particularly for deliveries to far-lying areas, we make use of Courier services. Comfort Solutions will not be liable for any damage suffered or any losses incurred arising out of any act or omission by the courier.
COLLECTIONS
If you would like to collect your purchase, please allow for 3 - 5 working days for the order to be transferred from our warehouse to the Comfort Solutions store of your choice. When opting to collect your order, you must equip yourself with the required supplies and equipment to transport the order safely home. Although we have specialized heavy duty packaging material at our warehouse, we cannot guarantee it will be effective enough for your purpose. Should your order be damaged during transit, it will not be covered by warranty and guarantee certificate. Due to insurance constraints, The Comfort Solutions staff cannot assist you with the loading or off-loading and securing of your order.
Returns Policy
We pride ourselves on carrying high-quality items and trust you will be delighted with your purchase. All returns are subject to our Comfort Solutions Terms and Conditions, based purely in line with the Consumer Protection Act 68 of 2008.
If you would like to return your purchase in line with our T&C’s below, please send an email to returns@bedking.co.za or call us on 0860 25 35 45.
UNUSED ITEMS
Full returns and refunds minus delivery charges (if applicable) are accepted within 10 business days provided the item is unused and returned in its original packaging. If you want to return your unused and unopened purchase for any reason at all please send an email to returns@bedking.co.za or call us on 0860 25 35 45, within 10 business days of receiving your order.
USED ITEMS
No returns or refunds of used items are accepted. Should you for some reason be unhappy with your purchase, you will be entitled to one exchange. Please refer to our 90-night Comfort Exchange Policy.
Please note: Due to hygiene reasons, no linen products, mattress protectors, and pillows will be exchanged or refunded. Please take note of the care instructions as listed on the linen, mattress protector, and pillow packaging.
DEFECTIVE GOODS
Items will be assessed by the manufacturer/ supplier or internally.
Upon assessment, should the items be found to be defective or have quality issues, the items may be returned within 6 months of delivery provided that the items have been used for their intended purpose and that the care instructions have been followed. Comfort Solutions will either repair or replace the item or refund you the price paid for the item less the initial delivery fee (if applicable).
Please note: No refunds, repairs, or exchanges of items will be authorized should we find that
Refund Policy
Refunds will be issued
Please note: Refunds can take up to 14 business days to reflect in your account.
90-Night Comfort Exchange Policy
In the unlikely event that you are not completely satisfied with your bed/mattress, we will exchange your purchase subject to the following terms and conditions:
Pricing
All transactions will be processed in South African Rands (ZAR) inclusive of VAT. Comfort Solutions reserves the right to change pricing at any time without prior notice. Every effort is made to ensure the accuracy of pricing and product information. Instances may arise in which a product(s) are priced incorrectly on the website or where the product information supplied is inaccurate. Comfort Solutions will not be held bound by the incorrect price(s) in cases where such error(s) occur.
Payment Options
CREDIT CARD
We accept MasterCard and Visa credit cards.
EFT (ELECTRONIC FUND TRANSFER)
IMP: use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products.
Banking Details
Bank: NedBank
Branch: 123209
Account Name: Pettenden Trading (Pty) Ltd
Account No.: 118 048 3219
Branch Code: 19876500
Branch Name: Southern Peninsula
Account Type Swift Code: Cheque
Swift Code: NEDSZAJJ
Buy On Account
This service is provided by FeverTree Finance (Pty) Ltd, a registered credit provider (NCRCP6072). You need to be between 18 - 65 years, earn a minimum of R5 000 a month and be a responsible credit user. You have 18 months to settle your bill. Available to South African citizens only. Subject to affordability checks.
ZERO PAY
You need to be between the ages of 18 and 65, earn a minimum of R5 000 p/m and be a responsible credit user (credit records are checked). Your payments are scheduled in three installments:
If you spend before the 15th of the month, the 2nd payment will be scheduled at the end of the same month. If you spend after the 15th, the 2nd payment will only go off the end of the following month.
LAYUP
LayUp offers you a way to pay via easy, interest-free instalments before receiving your goods.
Security Policy
Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site's registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
The Merchant does not have access to credit details.
Virtual Card Services continually reviews and enhances its security in line with technological changes.
Competitions and Giveaways Policy
All Competitions and Giveaways ('Contest') are sponsored by Comfort Solutions ('Sponsor'). By participating, each entrant agrees to abide by the Official Rules as stated in the contest literature, including all eligibility requirements, and understands that the results of the contests, as determined by Sponsor and its agents, are final in all respects.
All contests are subject to South African laws and regulations and is void where prohibited by law.
PUBLICITY
By participating, each entrant grants Sponsor permission to use his/her name, likeness or comments for publicity purposes without payment of additional consideration, except where prohibited by law.
Voucher Policy
All vouchers are sponsored by Comfort Solutions and the following T&C's apply:
Vouchers
Warranty and Guarantee Policy
A Warranty and Guarantee Card is provided alongside your purchased items. It is your responsibility to familiarize yourself with the guidelines as set out in your warranty and guarantee card that accompanies your purchase. It is your responsibility to abide by the guidelines listed in the card to ensure the longevity of your purchase. Different warranty and guarantee periods apply to different product categories. Please refer to the product page for more information or speak to a consultant.
WARRANTY:
A warranty is an agreement between the customer and manufacturer that promises to repair goods purchased within a specified time period. It is normal for you, the customer to contribute to warranty costs. These costs are worked out at a pro-rata rate depending on the number of years that your purchase has been in use.
Please note that the warranty is not an indication of the lifespan of the mattress or product. The warranty is null and void in the case of a comfort exchange, failure to follow manufacturer's instructions or misuse of the goods under warranty.
We reserve the right to refuse inspection and to invalidate the warranty if the product is deemed to be soiled, burnt, stained, infested with insects or in an unsanitary condition or tampered with.
GUARANTEE:
A guarantee is an agreement between the manufacturer and the customer that damaged or defective goods will be repaired/ replaced, at no additional cost to the customer, within a certain time frame, subject to conditions. The decision whether or not to replace or repair the goods is subject to the manufacturer's discretion.
The guarantee does not apply if you experience a change of mind or choose the wrong comfort level. Failure to follow manufacturer's instructions or misuse of the goods under guarantee will also cause the guarantee to lapse.
If the product is deemed to be soiled, burnt, stained, infested with insects or in an unsanitary condition or tampered with, the guarantee will lapse.
Download Warranty Cards:
Comfort Solutions
Monitoring
We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).
Law
The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.
Updating of these Terms and Conditions
We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User's obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User's continued use of this Website following the posting of changes or updates will be considered notice of the User's acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.
Consent
I understand that all the designs and trademarks are registered to Pettenden Trading (Pty) Ltd and its affiliates and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Pettenden Trading (Pty) Ltd for any civil action or any legal action deemed necessary against me.
Contact Details
20 Spin Street
Parow Industrial
Parow
7493
Tel: +27 21 951 6201
Website: www.comfortsolutionsbeds.co.za
To request a copy of the ECT Act email actsonline@guarantee.co.za.
Errors and omissions excepted.
